Have a question? I'd love to hear from you.

I will do my best to answer within 48 hrs. I am a one woman business so at busy times (like Christmas or school holidays) this may take a wee bit longer.

If you're looking for a bespoke piece check out my commissions page.

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FAQs

Shipping & Returns

How long will it take to get my order?

I tend to package and post orders once a week, to limit my time spent on admin and to allow for the creative process. This means your order could be anywhere from 1-2 weeks before I dispatch it to you. If you have a specific date that you need a print for - get in touch before you order and I’ll see what I can do to help.

What are the delivery estimates?

These are the rough estimates for when you can expect your print to arrive once you’ve received your dispatch notice: UK- allow 2-5 working days for delivery. Europe- allow 7-9 working days for delivery. Everywhere else: allow 3-7 weeks for delivery. These are estimates and sometimes can arrive outside of these times.

How are my items shipped?

Uk orders are sent via royal mail 48 hrs tracked. You’ll receive a fully trackable dispatch note when it ships.

Do you ship internationally?

Yes, I offer worldwide shipping. This is calculated at checkout when you enter your delivery address. All international items are sent tracked via Royal mail and your local postal service.

Will there be customs fees?

Possibly, depending on what you order and where you are located. My original prints should be duty free in most countries, however this isn’t always the case- it’s up to the customs in the country it arrives in. Customers outside the UK may face local customs or import charges—these are payable upon delivery and are not included at checkout. USA orders, any duties are included in the price of your product if applicable and paid on your behalf, so you will not be charged anything extra. Any customs fees are not my responsibility, and must be paid before receiving your print. I do not accept returns or give refunds if you refuse to pay these.

My order never arrived, or arrived damaged.

Tracked items very rarely get lost. You can use your tracking link in the dispatch email to check on it’s progress to you. Damage can sometimes occur during the shipping process- despite the utmost care when packaging, once it leaves my care I have no control over it! Please get in contact straight away and send detailed photos of both the damaged packaging and print, and I’ll see about sorting a refund/credit note or replacement.

Product FAQs

Are frames included?

No, all prints are sold unframed. Do get in touch via email if you’d like recommendations of where to buy good quality frames to suit your print.

How do do you package your prints?

Prints arrive in strong cardboard packaging- usually a postal tube for larger prints, and sent flat if a4 or smaller. If multiple sizes are bought together, I will roll them all together in a tube. Uncurl as soon as you receive the print, and carefully weight the end for a day or two to let it flatten out.

How to care for my print?

Do not hang in direct sunlight, avoid touching the printed area, if hanging in a moist environment (bathroom, kitchen) I recommend proper framing behind glass and sealed edges.

Why does my print looks different to the photo?

My products are handmade and original, so there will be variations from print to print- in colour, ink texture, paper type/or size. All print sizes are approximate. I am a sustainable business so often use up papers and packaging before purchasing more. This means that paper type can often vary from print to print.

Can I cancel or return my order?

I sell unique, original art prints and handmade items, most of which are made to order- therefore refunds are not accepted, although you might be able to return your print in exchange for another equally priced item. If you are unhappy about your purchase, please get in touch within three days from its arrival to enquire about an exchange. Provided they are in perfect, saleable condition and still in their original packaging, you can return unwanted prints to me, though you will need to pay for the return postage. CANCELLING ORDERS. If you change your mind about an order, please let me know within 24 hours so I can cancel it. If I have already printed your order, I will not be able to cancel it. If the order is still waiting to be printed, I will refund your money, less the fees that my payment provider charges- I have to do this otherwise I will be out of pocket as these card fees are not returned to me when you cancel your order.